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Front Office & Guest Relations Agent
Leisure and Sea Services Ltd is currently looking to recruit Front Office & Guest Relations Agents to join its team on a full-time basis.
Leisure and Sea Services Ltd, based at The Core in Msida, recruits, employs and manages staff for hotels, serviced apartments and cruise and yacht operators across Malta and the central Mediterranean.
Reporting to the client's Front Office Manager, the successful candidates will look after guests from arrival to departure at hotels and serviced apartments across Malta.
Main responsibilities:
- Check guests in and out and handle reservations and payments.
- Respond to guest enquiries in person, by phone and by email.
- Handle key handovers and guest liaison for serviced apartments.
- Resolve complaints and pass on issues to the relevant departments.
- Provide information on local services, transport and attractions.
- Keep accurate records in the property management system.
What we are looking for
- A qualification at MQF Level 3 or higher, or equivalent
- A minimum of 1 year's experience in customer service, a call centre, front office or a similar guest-facing role
- Excellent communication and interpersonal skills
- Good computer skills
- Excellent spoken and written English
- Willingness to work shifts, including weekends and public holidays
- A qualification in hospitality, tourism or communications is considered an asset
- Other languages are considered an asset
What we offer
- Gross salary of EUR 24,000 to EUR 36,000 per annum, depending on experience
- Indefinite contract after successful completion of the probationary period
- 40 hours per week on a roster
- Leave entitlement in line with Maltese employment legislation
Apply for this role
It takes a couple of minutes. We reply to every application, including the ones we cannot take forward.